The Implementation of a Centralized COVID-19 PCR Results Management Process During a Nation-Wide Healthcare Crisis

The COVID-19 pandemic altered the way healthcare organizes and delivers care. Healthcare teams were required to demonstrate agility and resilience amidst a novel and sudden worldwide crisis, which many care providers had never experienced. Teamwork has always been a hallmark of nursing care; however, the magnitude of this crisis stretched the concept beyond its normal application. This paper describes a nurse-led collaborative effort to manage COVID-19 PCR results in a New York City-based healthcare organization.