Elsevier

Tourism Management

Volume 88, February 2022, 104399
Tourism Management

Family support and posttraumatic growth among tourism workers during the COVID-19 shutdown: The role of positive stress mindset

https://doi.org/10.1016/j.tourman.2021.104399Get rights and content

Abstract

The COVID-19 pandemic has taken a severe hit on the health of workers in the tourism industry. It is crucial to understand how to help the workforce in this service industry become resilient and adaptive through this crisis. The primary objective of this research is to examine how family support nurtures tourism workers' posttraumatic growth (PTG), an adaptation form in the resilience process. The valid data were collected from 384 tourism workers who were on unpaid leave or layoff during the COVID-19 crisis. The results demonstrated the positive relationship between family support and tourism workers' PTG, for which positive stress mindset was identified as a mediation mechanism. Deliberate and intrusive ruminative thinking styles moderated the effect of family support on positive stress mindset. Theoretical and practical implications of the mechanisms through which family support promotes tourism workers’ PTG are discussed.

Keywords

Posttraumatic growth (PTG)
Family support
Positive stress mindset
Rumination
COVID-19
Vietnam

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Luu Trong Tuan is currently a senior lecturer at Swinburne Business School, Swinburne University of Technology, Hawthorn, Australia. He received his master's degree from Victoria University, Australia and PhD degree in management from Asian Institute of Technology (AIT), Thailand. His research interests include organizational behavior and human resource management in both private and public sector. Widely published his research has appeared in refereed academic journals such as Journal of Business Ethics, Public Management Review, Personnel Review, Group & Organization Management, Journal of Business Research, Knowledge Management Research & Practice, Tourism Management, International Journal of Hospitality Management, Journal of Sustainable Tourism, International Journal of Contemporary Hospitality Management, Industrial Marketing Management, among others.

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