Introduction

The COVID-19 pandemic has forced a paradigm change in cancer care delivery. New models of care have been developed [1], existing ones strengthened [2] and strategies to mitigate risks of care disruptions have been established [3]. Cancer Australia recently reviewed and reflected upon these changes, focusing on COVID-19 recovery for cancer care delivery[4]. The review examined 3 questions:

  1. 1.

    What changed?

  2. 2.

    What has been the impact of that change?

  3. 3.

    How can high-value changes be embedded or enhanced?

In this paper, we apply the same three questions to probe the experiences of and review implications for frontline cancer care clinicians. We summarise key features of the COVID-19 experience for cancer care clinicians and suggest how their wellbeing might be considered as a component of COVID-19 cancer care recovery by health leaders and funders in Australia and beyond. In particular we highlight (Table 1) the need to identify and balance several ethically important values which support both patient care and clinician wellbeing. Our summary draws from monthly discussions (May 2020–July 2021) of the Victorian COVID-19 Cancer Network (VCCN) [5] and associated publications [1, 2, 4]. The VCCN is an Australian statewide clinical network, established in March 2020, supported by the Victorian Government, to provide an online forum enabling clinical and ethics discussions, data sharing and expert consensus to pro-actively address COVID-19-related challenges in cancer care (1).

Table 1 Guiding ethical values for public safety and wellbeing in a pandemic situation applied to clinicians providing healthcare (adapted from [16])

What changed for cancer care clinicians?

The COVID-19 pandemic has fundamentally disrupted cancer care delivery. Key priorities became how to keep patients safe and away from hospitals; maintain social distancing and have appropriate personal protective equipment (PPE) [6]. Within cancer care, reliance on existing best practice guidelines, specialised clinical authority and treatment protocols[6] were, at times, competing rather than parallel considerations. The significantly higher mortality and morbidity risks of COVID-19 infection amongst immunocompromised cancer patients were a constant background concern in every decision [7]. Clinicians had to quickly adjust to practising under different circumstances such as using telehealth instead of face-to-face consultations whilst others were redeployed to areas outside of their expertise such as caring for COVID-19 patients. Although these experiences are common to all frontline health staff [8], their impact on cancer care clinicians who may already be at a heightened risk of burnout pre-pandemic [9] represents an important focus.

In Australia, a component of the disruption to cancer care delivery was a period of stillness [10] caused by lockdowns, initially leading to fewer patients attending for routine screening and cancer care. For some clinicians, this resulted in a transient break from delivering care, quickly filled by overwhelming concerns about the potential post-pandemic surge of cancer patients presenting with more advanced disease and needing more complex care [11].

What has been the impact of that change?

We suggest several significant impacts of these COVID-19 disruptions. The first negative effect is the increased work of providing emotional care to cancer patients, affected by constraints of physical distancing, personal safety concerns, visitor restrictions, state border closures and PPE policies [7, 12].

The second and related negative impact is that clinicians have experienced moral distress and anxiety. Adjusting to COVID-19-related restrictions and treatment modifications conflict with ethical ideals of providing targeted, timely and individualised cancer care. Burnout has become more than a profession-based reported statistic and a frequently dismissed element of a doctor’s job [9, 13]. It has become a lived experience for many clinicians [7, 13, 14].

The third and potentially positive effect of COVID-19 has been to amplify not only the fragility, humanity and vulnerability of cancer patients but also of their clinicians [15]. The brief period of ‘stillness’ combined with constraints on delivery of usual care has meant clinicians have experienced a period of being more attuned to their own inner mental and emotional feelings in addition to the ongoing heightened anguish and fear of their patients [10].

Our framing of this experience as a potential positive outcome or high-value opportunity is based on the idea that COVID-19 has acted as a disruptive force opening up a reflective space enabling or perhaps ‘forcing’ clinicians to fathom their own needs in addition to their patients’. Globally, the pandemic has also brought health administrators and clinicians together to review and ethically justify changes and adjustments to different aspects of healthcare delivery [16]. These COVID-19 impacts for clinicians raise questions including how to address clinicians’ experience of trauma and how to leverage heightened awareness of clinician wellbeing as a component of high-quality cancer care in the context of COVID-19 recovery.

How can high-value changes be embedded or enhanced?

We suggest that embedding staff wellbeing as a high-value change for cancer care delivery post COVID-19 requires clinicians to be clear about what types of support they need and for health leaders to transparently identify and weigh up how they will balance the equally important tasks of supporting clinicians whilst ensuring targets of quality care continue to be achieved. Justifying why one value should take priority over another has been a feature of health ethics during this pandemic[16] and can similarly inform COVID-19 recovery. Emerging models of health leadership [13, 17,18,19] point to health leaders’ complementary duties to ensure patients receive high quality care and staff experience workplaces that protect and promote their wellbeing, enabling them to deliver such care.

Table 1 lists 10 ethical principles (column 1) identified as foundational values which must be considered and then balanced to effectively and transparently steward available resources during and beyond a pandemic [16]. The principles emphasise that actions to protect people from foreseeable harms should be proportionate to the harm rather than unnecessarily restrict autonomy and privacy and should work to promote solidarity and trust amongst those affected. This same list of guiding principles is relevant to health administrators, health funders and clinical leaders in guiding their approaches to balancing care for patients and ensuring clinicians are able to thrive in their workplace (column 2).

Conclusion

As a disruptive force, COVID-19 has catalysed rapid changes to clinical norms and treatment paradigms in the cancer care context. It has also enforced a period of introspection, self-protection and reflection about the scope and limits of caring for others [20]. This in turn has triggered new perspectives and solutions such as shifting to care underpinned by public health ethical values including that clinicians work to balance competing demands of individual and population health and safety. This experience and ethical framework offer a high-value opportunity to health leaders and clinicians themselves, to similarly review and define (in practical and concrete terms) how they will balance and sustain the dual priorities of promoting clinician well-being and high-quality care for patients as we emerge from the pandemic.