Digital Marketing Strategy of Creative Consultant during COVID-19 Pandemic: a Qualitative Approach

Authors

DOI:

https://doi.org/10.31098/ijebce.v1i1.443

Keywords:

business strategy, creative consultant, COVID-19, digital marketing, market penetration

Abstract

In this research, we aim to explain how creative consultant use digital marketing and the success rate of this marketing strategy, since the digital marketing has improved business strategies to increase productivity and sales, especially during COVID-19 pandemic. Our study used qualitative method and we conduct interview and observation to collect the data. In this study, we use several analysis tools, such as EFE, CPM, IFE, SWOT, SPACE, IE, and QSPM, and our results showed that digital marketing strategy is quite effective from the point of view of promotional and advertising strategies carried out, even though not giving maximum profit as in pre-pandemic. Henceforth, creative consultant needs to use a market penetration strategy to improve their business performance.

Downloads

Download data is not yet available.

Author Biographies

Karerin Narisa Putri, Parahyangan Catholic University

Business Administration Department

Parahyangan Catholic University

Daniel Hermawan, Parahyangan Catholic University

Business Administration Department

Parahyangan Catholic University

References

Agarwal, R., Animesh, A., & Prasad, K. (2009). Social interactions and the “digital divide”: Explaining variations in Internet use. Inform Systems Res, 277-294.

Ahuja, V., & Medury, Y. (2010). Corporate blogs as e-CRM tools – building consumer engagement through content management. Journal of Database Marketing and Customer Strategy Management, pp.91-105.

Arzhanova, K. A., Beregovskaya, T. A., & Silina, S. A. (2020). The Impact of the COVID-19 Pandemic on Consumer Behavior and Companies' Internet Communication Strategies. Proceedings of the Research Technologies of Pandemic Coronavirus Impact (RTCOV 2020) (pp. 50-57). Russia: Atlantis Press.

Aurfreiter, N., Boudet, J., & Weng, a. V. (2014). Why Marketers Keep Sending You E-mails . McKinsey Quaterly.

Baltes, L. P. (2016). Inbound Marketing - the most important digital marketing strategy. Bulletin of the Transilvania University of Brasov.

Berman, R., & Katona, Z. (2013). The Role of Search Engine Optimization in Search Marketing. Marketing Science, 644-651.

Bruhn, M., Schoenmueller, V., & Schäfer, D. (2012). Are social media replacing traditional media in terms of brand equity creation? Management Research Review, pp. 770-790.

Chapman, M. (2011, May 31). What Clicks Worldwide? Retrieved from Adweek .

Christodoulides, G. (2009). Branding in the post-internet era. Marketing Theory , pp.141-144.

Cresswell, J. (2008). Educational Research. Pearson-Prentice Hall.

Diandra. (2020). Kominfo. Retrieved from Kementrian Komunikasi dan Informatika Republik Indonesia: https://www.kominfo.go.id/content/detail/8637/pemerintah-ingin-media-sosial-dimanfaatkan-untuk-hal-produktif/0/sorotan_media

Draskovic, N., & Valjak, A. (2012). The 4Cs of the Croatian public healthcare system: Social marketing challenges at the dawn of EU accession. World Review of Enterpreneurship, Management and Suistainable Development, 221-235.

Gateway, B. (2018). Digital Marketing Strategy Guide : Intermediate Level. In D. Scotland, Digital Boost : power up your business (pp. 16-17). Scotland: Business Gateway.

Glavas, C., & Mathews, S. (2014). How International Enterpreneurship Characteristics . International Business Review, 5833-5841.

Gyath, A. J. (2020). Application of the 4Cs Marketing Mix in the Digital Environment. International Journal of Psychosocial Rehabilitation, Volume 24, Issue 10.

Hauser, J. R., Urban, G. L., Liberali, G., & Braun, a. M. (2009). Website Morphing. Marketing Science, 202-223.

Järvinen, J., Töllinen, A., Karjaluoto, H., & Jayawardhena, C. (2012). Digital and Social Media Marketing Usage in B2B Industrial Sector . Marketing Management Journal, pp.102-117.

Kotler, P., & Gary, A. (2014). Principles of Marketing. Global Edition, 27.

Machado, C., & Paulo, J. D. (2016). MBA : Theory and Application of Business and Management Principles. Switzerland: Springer Nature .

Malhotra, A., Kubowicz Malhotra, C., & See, A. (2013). How to create Brand Engagement on Facebook. MIT Sloan Management review, pp.18-20.

Moyle, C. (2012, October 30). How much time, money do small businesses spend on social media? Retrieved from Vertical Response : http://www.verticalresponse.com/blog/how-much-time-and-money-do-small-businessesspend-on-social-media-infographic/

Patel, J., & Malpani, A. (2020). Impact of Covid19 on e-marketing: An Early Stage Review. International Journal of Advanced Science and Technology Vol. 29, No. 12s, 1774-1779.

Rayport, J. F., & Jaworski, B. J. (2001). E-commerce. New York: McGraw-Hill, 116.

Rishika, R., Kumar, A., R., J., & Bezawada, R. (2013). The Effect of Customers. Information Systems Research, pp.108-127.

Rust, R., Lemon, K., & Narayandas, D. (2004). Customer Equity Management.

Santoso, R. (2020). Review of Digital Marketing & Business Sustainability of E-Commerce During Pandemic Covid19 In Indonesia. Jurnal Ilmu Ekonomi Terapan, Vol. 5, No.2, 36-48.

Simmons, G. (2007). I-branding: developing the internet as a branding tool. Marketing Intelligence and Planning, pp. 544-563.

Steel, E. (2009). Marketers Take Search Ads beyond Search Engines. Wall Street Journal .

Sugiyono. (2014). Metode Penelitian Bisnis. Jakarta: Alfabeta.

Sugiyono. (2018). Metode Penelitian Kualitatif. Bandung: Alfabeta.

Sullivan, E. A. (2010). Targeting to the Extreme. Marketing News.

Taiminen, H., & Karjaluoto, H. (2015). The Usages of Digital Marketing Channels in SMEs. Journal of Small Business and Enterprise Development , 633-651.

Wang, C., & Zhang, P. (2012). The evolution of social commerce: the people, management,technology, and information dimensions. Communications of the Association for Information Systems, pp. 1-23.

Wang, K., Wang, Y., & Yao, J. (2005). A Comparative Study on Marketing Mix Models for Digital Products. Proceedings of the First International Conference on Internet and Network Economics, 660-669.

Yang, C., Tang, X., Dai, Q., Yang, H., & Jiang, L. (2013/2014). Identifying implicit and explicit relationships through user activities in social media. International Journal of Electronic Commerce, pp. 73-96.

Yasmin, A., Tasneem, S., & Fatema, K. (2015). Effectiveness of digital marketing in the challenging age: An empirical study. International Journal of Management Science and Business Administration, 69-80.

Downloads

Article Metrics

Published

January 31, 2021

Citation Check

How to Cite

Putri, K. N. ., & Hermawan, D. (2021). Digital Marketing Strategy of Creative Consultant during COVID-19 Pandemic: a Qualitative Approach. International Journal of Entrepreneurship, Business and Creative Economy, 1(1), 39–56. https://doi.org/10.31098/ijebce.v1i1.443

Issue

Section

Articles

Article Index