Analisis Kepuasan Pasien terhadap Pelayanan Kesehatan Ibu dan Anak (KIA) pada Masa Pandemi Covid-19

Analyzing patient satisfaction with maternal and child health services during the Covid-19 Pandemic

https://doi.org/10.33860/jbc.v3i4.651

Authors

Keywords:

Patient Satisfaction, Maternal Health and Child, Covid-19 pandemic

Abstract

Introduction:In early 2020, the world was shocked by the outbreak of the coronavirus disease 2019 (COVID-19). The spread of this disease has had a wide impact, one of which is services namely Puskesmas (Primary Health Care), including Maternal Health and Child. Purpose: to analyzing patient satisfaction with maternal and child health services during the Covid-19 Pandemic. Methods: This research uses descriftive analysis with cross sectional design. Sampling in this study using accidental sampling with a sample size of 30 people, collecting data using questionnaires that have been tested for validity and reliability. Data analysis used univariate, bivariate pearson chi-square, and multivariate logistic regression. Results: Pearson Chi-Square test obtained ρ-value < α (0,05) on variables dimensions of reliability ρ: 0,019, dimensions of responsiveness ρ: 0,019, dimensions of assurance ρ: 0,009, dimensions of empathy ρ: 0,000, and tanggibles variables ρ: 0,013. Conclusion: The variable that has the greatest relationship with patient satisfaction with maternal and child health services during the Covid-19 Pandemic is the Empathy Dimension, with  largest regression coefficient (β). It is hoped that health services will focus on service indicators even in the Covid-19 pandemic

Downloads

Download data is not yet available.

References

Afrioza, S., & Baidillah, I. (2021). Hubungan tingkat kepuasan pasien terhadap pelayanan kesehatan di Puskesmas Sepatan. Journal of Nursing Practice and Education, Vol. 01 No. 02., 169-180. https://ejournal.stikku.ac.id/index.php/jnpe/ article/view/305/219.

Burhanudin, N. (2016). Hubungan mutu pelayanan kesehatan dengan kepuasan pasien RSUD Syekh Yusuf Gowa. Jurnal MKMI, Vol 12 No.1, 41-46. https://journal.unhas.ac.id/index.php/mkmi/article/view/552

Hasyim, M.M. (2012). Cerita bertema moral dan Empati Remaja Awal. Jurnal Psikologi. Vol. 7, No. 1. 501-508. https://jurnal.unmer.ac.id/index.php/jpt/article/view/203

Ismana, M.F. (2015). Hubungan antara lima dimensi mutu pelayanan rawat jalan dengan kepuasan pasien di RSUD Arjawinangun Kabupaten Cirebon. Jurnal Kesehatan, Vol 6, No. 2., 708-717. http://jurnal.stikescirebon.ac.id/index.php/kesehatan/article/view/ 151/96.

Lusiana, Nugrohowati, N., & Wahyuningsih, S. (2020). Analisis hubungan kualitas pelayanan terhadap kepuasan pasien rawat inap penyakit dalam di RSUD Kota Tangerang. Seminar Nasional Riset Kedokteran (pp. 80-85). Jakarta: SENSORIK. https://conference.upnvj.ac.id/index.php/sensorik/article/view/438/591

Ma'rufi, I.,Khoiri, A., Indrayani, R., & Prasetyo, H. (2015). Kepuasan Masyarakat terhadap Pelayanan Puskesmas: Kajian Kualitatif Kultur Medis, Standarisasi Mutu, Konsep Puskesmas dan Relasi Dokter Pasien di Kabupaten Jember. Jurnal Ilmu Kesehatan Masyarakat, 72-89. https://jurnal.unej.ac.id/index.php/IKESMA/article/view/4352

Mawarti, F., Nuraini, F. & Thamrin, M.H. (2016). Analisis Kualitas Pelayanan Puskesmas Terhadap Kepuasan Ibu Hamil Di Kota Pangkalpinang. Jurnal Kedokteran dan Kesehatan, 363-371. https://ejournal.unsri.ac.id/index.php/jkk/article/view/2854

Nasyrah, Darwis, Hasmin. (2017). Analisis pengaruh dimensi kualitas pelayanan terhadap kepuasan pasien rawat inap di Rumah Sakit Bhayangkara Makassar. Jurnal Mirai Management, Volume 2 Nomor 1., 133-148. https://journal.stieamkop.ac.id/index.php/ mirai/article/view/45/44.

Nur'aini. (2019). Pengaruh daya tanggap dan empati paramedis terhadap kepuasan pasien di Rumah Sakit Demang Sepulau Raya Kabupaten Lampung Tengah. Jurnal Simplex Vol. 2, No. 1, 80-89. https://fe.ummetro.ac.id/ejournal/index.php/JS/article/download/345/237

Peratiwi, N,I., Ithing, Rahayu, S., & Ambariani. (2021). Hubungan Empati dengan kepuasan pasien di Instalasi Gawat Darurat Rumah Sakit Umum Sri Pamela Tebing Tinggi. Jurnal Kesehatan dan Kebidanan, 118-127. Vol.X. No. 2 https://smrh.e-journal.id/Jkk/article/view/147/107

Ratnawati, L. (2015). Hubungan antara Persepsi Mutu Pelayanan dengan Tingkat Kepuasan Pasien KIA Puskesmas Ngesrep Kota Semarang. Skripsi. Universitas Negeri Semarang. http://lib.unnes.ac.id/23495/

Sanah, N. (2017). Pelaksanaan fungsi Puskesmas (Pusat Kesehatan Masyarakat) dalam meningkatkan kualitas pelayanan kesehatan di Kecamatan Long Kali Kabupaten Paser. eJournal Ilmu Pemerintahan, 305-314. https://ejournal.ip.fisip-unmul.ac.id/site/wp-content/uploads/2017/03/Nor%20Sanah%20(03-01-17-09-15-45).pdf

Sinaga, E.S. (2016). Hubungan pelayanan KIA/KB dengan kepuasan pasien di Puskesmas Pulo Brayan Medan Barat. Scienta Journal STIKES Prima Jambi, 99-107. http://ejournal.unaja.ac.id/index.php/SCJ/article/view/199

Susilo, A. et al. (2020). Coronavirus Disease 2019:Tinjauan Literatur Terkini. Jurnal Penyakit Dalam Indonesia, Vo. 7, No. 1., 45-67. http://jurnalpenyakitdalam.ui.ac.id/index.php/jpdi/article/view/415

Yanti, R., Jonathan, R., Lau, E.A. (2016). Kualitas layanan dan kepuasan pasien rawat inap pada Balai Pengobatan Santa Familia di Barong Tongkok Kabupaten Kutai Barat. Jurnal Ekonomia, Vo. 5, No. 2., 1-7. http://ejurnal.untag-smd.ac.id/index.php/EKM/article/view/1920

Published

2022-01-14

How to Cite

Fahriani, M., & Ningsih I., D. A. (2022). Analisis Kepuasan Pasien terhadap Pelayanan Kesehatan Ibu dan Anak (KIA) pada Masa Pandemi Covid-19 : Analyzing patient satisfaction with maternal and child health services during the Covid-19 Pandemic. Jurnal Bidan Cerdas, 3(4), 199–207. https://doi.org/10.33860/jbc.v3i4.651

Issue

Vol. 3 No. 4 (2021)

Section

Articles
Copyright & Licensing

Copyright (c) 2022 Authors

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Authors who publish with Jurnal Bidan Cerdas agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (CC BY-SA 4.0) that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.

Creative Commons License
This work is licensed under a Creative Commons Attribution-Share Alike 4.0 International License

You are free to:

  • Adapt, remix, transform, and build upon the material for any purpose, even commercially.
  • The licensor cannot revoke these freedoms as long as you follow the license terms.