Resilience During COVID Pandemic: Role of Fintech in the Perspective of Bangladesh

33 Pages Posted: 4 Mar 2022

See all articles by Nova Ahmed

Nova Ahmed

North South University

Rahat Jahangir Rony

Cardiff University; North South University

Syeda Shabnam Khan

North South University - Department of Electrical and Computer Engineering

MD. Sabbir Ahmed

North South University

Anik Sinha

North South University

Anik Saha

North South University - Department of Electrical and Computer Engineering

Shajnush Amir

Design Inclusion & Access Lab (DIAL), Department of Electrical and Computer Engineering, North South University

Ifti Azad Abeer

North South University

Sayan Sarcar

Birmingham City University

Date Written: October 26, 2021

Abstract

This in-the-moment research during the COVID-19 pandemic explores the role of existing fintech (financial technology) in several communities, particularly among women in Bangladesh. Our qualitative study on n = 75 participants (Female = 63, Transgender = 2, Male = 6, 4 Male fintech service providers) have explored urban, semi-urban, and rural communities in Dhaka Division, Bangladesh, to understand the added values, challenges, and user perceptions of fintech during the ongoing pandemic. The study focuses more on the diverse problems women face during Fintech operations, which remain underexplored in the Global South context. It shows existing fintech providing contactless transaction options and opportunities of remote banking, opening up discussions on the challenges faced during fintech adoption. The study sheds light to the resilience of participants in using fintech services instead of discarding it in the face of negative experiences. It also reveals the widening digital divide and the required awareness towards minimizing the gap between the digitally disconnected communities. The participants put forward ideas about possible design improvement since fintech is the only financial tool for certain communities, and it is a safe way to support many during the pandemic. Based on findings, we have presented design implications for existing fintech options in Bangladesh; that will engage all the communities into better fintech usage and broaden the scope of CSCW literature in many dimensions.

Keywords: COVID-19 Pandemic, Women, Fintech, Developing Country Context, South Asia, Bangladesh

Suggested Citation

Ahmed, Nova and Rony, Rahat Jahangir and Khan, Syeda Shabnam and Ahmed, MD. Sabbir and Sinha, Anik and Saha, Anik and Amir, Shajnush and Abeer, Ifti Azad and Sarcar, Sayan, Resilience During COVID Pandemic: Role of Fintech in the Perspective of Bangladesh (October 26, 2021). Available at SSRN: https://ssrn.com/abstract=4009497 or http://dx.doi.org/10.2139/ssrn.4009497

Nova Ahmed

North South University ( email )

Bangladesh

HOME PAGE: http://ece.northsouth.edu/people/nova-ahmed/

Rahat Jahangir Rony (Contact Author)

Cardiff University ( email )

Abacws, Senghennydd Road, Cathays, Cardiff,
Cardiff
United Kingdom
01680191827 (Phone)

North South University ( email )

Bangladesh
8801680191827 (Phone)

HOME PAGE: http://https://sites.google.com/view/rahatjahangir/home

Syeda Shabnam Khan

North South University - Department of Electrical and Computer Engineering ( email )

Bangladesh

MD. Sabbir Ahmed

North South University ( email )

Bangladesh

Anik Sinha

North South University ( email )

Bangladesh

Anik Saha

North South University - Department of Electrical and Computer Engineering ( email )

Bangladesh

Shajnush Amir

Design Inclusion & Access Lab (DIAL), Department of Electrical and Computer Engineering, North South University ( email )

Plot - 15, Block - B
Bashundhara
Dhaka, 1229
Bangladesh

HOME PAGE: http://https://sites.google.com/view/shajnushamir

Ifti Azad Abeer

North South University ( email )

Bangladesh

Sayan Sarcar

Birmingham City University ( email )

School of Social Sciences
City North Campus
Birmingham, West Midlands B42 2SU
United Kingdom

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