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International Journal of Scientific and Research Publications

IJSRP, Volume 12, Issue 2, February 2022 Edition [ISSN 2250-3153]


Patient Satisfaction with Health Services during the Covid-19 Pandemic at the Monta Health Center, Bima Regency
      Ida Herwati, Ronal Surya Aditya, Lailatul Kodriyah, Jennyla Puspitaning Ayu, Luthfiyatul Mustafidah, Endang Soelistyowati
Abstract: The purpose of this study is to describe the level of patient satisfaction with health services at the Monta Health Center, Bima Regency. The type of research used in this research is descriptive research. The population of all outpatients and inpatients at the Monta Health Center for the period January 2021, and the sampling technique used was accidental sampling, namely 70 people consisting of 40 inpatients and 30 outpatients. The instrument uses a questionnaire, and the analysis used is descriptive statistics using the SPSS (Statistical Products and Service Solutions) program. at the Monta Health Center, Bima Regency, which is measured by indicators of tangibles (real), reliability (reliability), responsiveness (response), assurance (guarantee), empathy (empathy) is considered to be in accordance with patient expectations.

Reference this Research Paper (copy & paste below code):

Ida Herwati, Ronal Surya Aditya, Lailatul Kodriyah, Jennyla Puspitaning Ayu, Luthfiyatul Mustafidah, Endang Soelistyowati (2022); Patient Satisfaction with Health Services during the Covid-19 Pandemic at the Monta Health Center, Bima Regency; International Journal of Scientific and Research Publications (IJSRP) 12(2) (ISSN: 2250-3153), DOI: http://dx.doi.org/10.29322/IJSRP.12.02.2022.p12224
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