DOI: 10.36871/ek.up.p.r.2020.09.01.008
UDC 332.1: 339.13.024

Authors

L. B. SHABANOVA,
Doctor of Economics, Professor, Kazan Innovative University named after V. G. Timiryasov, Kazan, Russia
L. V. GUSAROVA,
Doctor of Economics, Professor, Kazan Innovative University named after V. G. Timiryasov, Kazan, Russia
V. V. GARIPOVA,
PhD, Associate professor, Kazan Innovative University named after V. G. Timiryasov, Kazan, Russia

Abstract

For several years before the announcement of the global pandemic caused by the COVID-2019 infection, the restaurant services market in the city of Kazan, the capital of the Republic of Tatarstan, was represented by almost all formats of catering establishments: from fast-food to premium restaurants. Kazan was in first place in Russia and in the Volga Federal District in terms of the number of seats in cafes and restaurants per thousand inhabitants. However, in the context of a pandemic and quarantine, enterprises have suspended work. The conditions for getting out of self-isolation force us to reconsider the attitude of consumers to the problems of the restaurant business and how to solve them before and after the pandemic.

Keywords

catering company, restaurant, attitude, consumer, world pandemic, COVID-2019.