To read this content please select one of the options below:

Analyzing a community worker’s stress during the COVID-19 pandemic in China

Ping Gui (Wuhan University of Technology, Wuhan, China)
Xiaotong Ji (Wuhan University of Technology, Wuhan, China)
Yanlan Mei (Wuhan University of Science and Technology, Wuhan, China)
Zhicheng Quan (Wuhan University of Science and Technology, Wuhan, China)

Kybernetes

ISSN: 0368-492X

Article publication date: 6 May 2021

Issue publication date: 5 January 2022

289

Abstract

Purpose

Community governance plays an important role in the prevention and control of the Coronavirus disease 2019 (COVID-19) pandemic in China. Community workers, the main executors in community governance, experience a huge amount of stress, which affects their physical and mental health. Thus, it is crucial to pay more attention to the stressors and stress responses of community workers and propose strategies to alleviate such responses. This paper aims to analyze the work stress of community workers during the COVID-19 pandemic in China.

Design/methodology/approach

Based on a questionnaire survey of 602 community workers during COVID-19 in China, the four main stressors and 14 stress factors of community workers were identified and six factors at three levels of stress responses were defined. A stress analysis model is proposed that tests the mediating role of psychological capital and the moderating role of organizational climate.

Findings

The results show that stressors influence stress responses through the moderating role of psychological capital, organizational climate plays a negative mediator role between stressors and psychological capital and the main stressors for community workers are work, safety and performance stress.

Originality/value

This paper contributes to existing research because it offers suggestions for reducing the impact of stress on the community workers during the COVID-19 pandemic. Further, it can promote the control and prevention of the COVID-19.

Keywords

Citation

Gui, P., Ji, X., Mei, Y. and Quan, Z. (2022), "Analyzing a community worker’s stress during the COVID-19 pandemic in China", Kybernetes, Vol. 51 No. 1, pp. 403-422. https://doi.org/10.1108/K-10-2020-0679

Publisher

:

Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

Related articles