Covid-19상황에서 서비스산업 종사원의 고용불안이 조직시민 행동에 미치는 영향: 그릿의 조절효과를 중심으로

최상수; 조주은

doi:10.31336/JTLR.2021.8.33.8.311

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저널정보

한국관광레저학회
관광레저연구 학술저널
관광레저연구 제33권 제8호(통권 제168호)
2021.8 311 - 331 (21page)
DOI : 10.31336/JTLR.2021.8.33.8.311

저자정보

최상수 (세명대학교)
조주은 (배재대학교)

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초록·키워드

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This study examined the moderating effect of Grit while employment instability perceived by employees affects organizational citizenship behavior. And this study hypothesized the relationship between concepts based on the advanced studies, and verified the hypothesis through a survey targeting 298 employees in service firms including airlines, hotels and travel agencies. Analysis results are as follows. First, the higher the employment instability of organizational members, the lower the Grit and organizational citizenship behavior, whereas high Grit led to high organizational citizenship behavior. Second, as a result of regression analysis over three phases, high employment instability resulted in low organizational citizenship behavior. And employment instability did not affect organizational citizenship behavior when Grit was high. Lastly, it is considered that the negative effect of employment instability on the organizational citizenship behavior can be reduced by Grit. In other words, moderating effect of Grit was proven. This study implies that an effective plan for management of human resources is positively necessary for enabling employees to improve both performance of firms as well as personal development.

#서비스산업(Service Industry) #고용불안(Job Insecurity) #그릿(Grit) #조직시민행동(Organizational Citizen Behavior)