Hostname: page-component-8448b6f56d-c4f8m Total loading time: 0 Render date: 2024-04-23T09:16:47.477Z Has data issue: false hasContentIssue false

Remote communication amid the coronavirus pandemic: Optimizing interpersonal dynamics and team performance

Published online by Cambridge University Press:  24 May 2021

Isabel Bilotta
Affiliation:
Rice University, Department of Psychological Sciences
Shannon K. Cheng*
Affiliation:
Rice University, Department of Psychological Sciences
Linnea C. Ng
Affiliation:
Rice University, Department of Psychological Sciences
Abby R. Corrington
Affiliation:
Providence College School of Business, Department of Management
Ivy Watson
Affiliation:
Rice University, Department of Psychological Sciences
Jensine Paoletti
Affiliation:
Rice University, Department of Psychological Sciences
Mikki R. Hebl
Affiliation:
Rice University, Department of Psychological Sciences
Eden B. King
Affiliation:
Rice University, Department of Psychological Sciences
*
*Corresponding author. Email: shannon.k.cheng@rice.edu

Abstract

Image of the first page of this content. For PDF version, please use the ‘Save PDF’ preceeding this image.'
Type
Commentaries
Copyright
© The Author(s), 2021. Published by Cambridge University Press on behalf of the Society for Industrial and Organizational Psychology.

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

Footnotes

§

These authors contributed equally, and author order was determined alphabetically.

References

Beauregard, T. A., Basile, K. A., & Canonico, E. (2019). Telework: Outcomes and facilitators for employees. In Landers, R. N. (Ed.), The Cambridge handbook of technology and employee behavior (1st ed., pp. 511543). Cambridge University Press. https://doi.org/10.1017/9781108649636.020 CrossRefGoogle Scholar
Cascio, W. F. (2000). Managing a virtual workplace. Academy of Management Perspectives, 14(3), 8190. https://doi.org/10.5465/ame.2000.4468068 CrossRefGoogle Scholar
Cordery, J. L., & Soo, C. (2008). Overcoming impediments to virtual team effectiveness. Human Factors and Ergonomics in Manufacturing, 18(5), 487500. https://doi.org/10.1002/hfm.20119 CrossRefGoogle Scholar
Cramton, C. D. (2001). The mutual knowledge problem and its consequences for dispersed collaboration. Organization Science, 12(3), 346371. https://doi.org/10.1287/orsc.12.3.346.10098 CrossRefGoogle Scholar
Daft, R. L., & Lengel, R. H. (1986). Organizational information requirements, media richness and structural design. Management Science, 32(5), 554571. https://doi.org/10.1287/mnsc.32.5.554 CrossRefGoogle Scholar
DeChurch, L. A., & Mesmer-Magnus, J. R. (2010). The cognitive underpinnings of effective teamwork: A meta-analysis. Journal of Applied Psychology, 95(1), 3253. https://doi.org/10.1037/a0017328 CrossRefGoogle ScholarPubMed
Dennis, A. R., & Kinney, S. T. (1998). Testing media richness theory in the new media: The effects of cues, feedback, and task equivocality. Information Systems Research, 9(3), 256274. https://doi.org/10.1287/isre.9.3.256 CrossRefGoogle Scholar
DeSanctis, G., & Monge, P. (2006). Communication processes for virtual organizations. Journal of Computer-Mediated Communication, 3(4), Article JCMC347.10.1111/j.1083-6101.1998.tb00083.xCrossRefGoogle Scholar
Driskell, J. E., Radtke, P. H., & Salas, E. (2003). Virtual teams: Effects of technological mediation on team performance. Group Dynamics: Theory, Research, and Practice, 7(4), 297323. https://doi.org/10.1037/1089-2699.7.4.297 CrossRefGoogle Scholar
Garrett, R. K., & Danziger, J. N. (2007). IM = Interruption management? Instant messaging and disruption in the workplace. Journal of Computer-Mediated Communication, 13(1), 2342. https://doi.org/10.1111/j.1083-6101.2007.00384.x CrossRefGoogle Scholar
Gibson, C. B., & Cohen, S. G. (Eds.). (2003). Virtual teams that work: Creating conditions for virtual team effectiveness. John Wiley & Sons.Google Scholar
Golden, T. D., Veiga, J. F., & Dino, R. N. (2008). The impact of professional isolation on teleworker job performance and turnover intentions: Does time spent teleworking, interacting face-to-face, or having access to communication-enhancing technology matter? Journal of Applied Psychology, 93(6), 14121421. https://doi.org/10.1037/a0012722 CrossRefGoogle ScholarPubMed
Greenberg, P. S., Greenberg, R. H., & Antonucci, Y. L. (2007). Creating and sustaining trust in virtual teams. Business Horizons, 50(4), 325333. https://doi.org/10.1016/j.bushor.2007.02.005 CrossRefGoogle Scholar
Griffith, T. L., & Neale, M. A. (2001). Information processing in traditional, hybrid, and virtual teams: From nascent knowledge to transactive memory. Research in Organizational Behavior, 23, 379421. https://doi.org/10.1016/s0191-3085(01)23009-3 CrossRefGoogle Scholar
Gully, S. M., Incalcaterra, K. A., Joshi, A., & Beaubien, J. M. (2002). A meta-analysis of team-efficacy, potency, and performance: Interdependence and level of analysis as moderators of observed relationships. Journal of Applied Psychology, 87(5), 819832. https://doi.org/10.1037/0021-9010.87.5.819 CrossRefGoogle ScholarPubMed
Harpaz, I. (2002). Advantages and disadvantages of telecommuting for the individual, organization, and society. Work Study, 51(2), 7480. https://doi.org/10.1108/00438020210418791 CrossRefGoogle Scholar
Hertel, G., Geister, S., & Konradt, U. (2005). Managing virtual teams: A review of current empirical research. Human Resource Management Review, 15(1), 6995. https://doi.org/10.1016/j.hrmr.2005.01.002 CrossRefGoogle Scholar
Human Factors and Ergonomics Society. (2020). Human factors science: Guidelines for effective communication of COVID-19 messages to the public. https://higherlogicdownload.s3.amazonaws.com/HFES/UploadedImages/494f57d0-9800-48d9-aaec-80259ada371c/HFES_COVID_response_Communicating_-_final.pdf Google Scholar
Karr-Wisniewski, P., & Lu, Y. (2010). When more is too much: Operationalizing technology overload and exploring its impact on knowledge worker productivity. Computers in Human Behavior, 26(5), 10611072. https://doi.org/10.1016/j.chb.2010.03.008 CrossRefGoogle Scholar
Kanawattanachai, P., & Yoo, Y. (2007). The impact of knowledge coordination on virtual team performance over time. MIS Quarterly, 31(4), 783808. https://doi.org/10.2307/25148820 CrossRefGoogle Scholar
Kraut, R. E., Lewis, S. H., & Swezey, L. W. (1982). Listener responsiveness and the coordination of conversation. Journal of Personality and Social Psychology, 43(4), 718731. https://doi.org/10.1037/0022-3514.43.4.718 CrossRefGoogle Scholar
Kreamer, L., & Rogelberg, S. G. (2020, April 29). Break up your big virtual meetings. Harvard Business Review. https://hbr.org/2020/04/break-up-your-big-virtual-meetings Google Scholar
Malhotra, A., Majchrzak, A., & Rosen, B. (2007). Leading virtual teams. Academy of Management Perspectives, 21, 6070. https://doi.org/10.5465/amp.2007.24286164 CrossRefGoogle Scholar
Marlow, S. L., Lacerenza, C. N., & Salas, E. (2017). Communication in virtual teams: A conceptual framework and research agenda. Human Resource Management Review, 27(4), 575589.CrossRefGoogle Scholar
Offstein, E. H., Morwick, J. M., & Koskinen, L. (2010). Making telework work: Leading people and leveraging technology for competitive advantage. Strategic HR Review, 9(2), 3237.CrossRefGoogle Scholar
Rogelberg, S. (2020, March 18). Tips for hosting effective virtual meetings. UNC Charlotte. https://inside.uncc.edu/news-features/2020-03-18/tips-hosting-effective-virtual-meetings Google Scholar
Rudolph, C. W., Allan, B., Clark, M., Hertel, G., Hirschi, A., Kunze, F., Shockley, K. M., Shoss, M., Sonnentag, S., & Zacher, H. (2021). Pandemics: Implications for research and practice in industrial and organizational psychology. Industrial and Organizational Psychology: Perspectives on Science and Practice, 14(1), 135.Google Scholar
Stasser, G., & Titus, W. (1985). Pooling of unshared information in group decision making: Biased information sampling during discussion. Journal of Personality and Social Psychology, 48(6), 14671478. https://doi.org/10.1037/0022-3514.48.6.1467 CrossRefGoogle Scholar
Turetken, O., Jain, A., Quesenberry, B., & Ngwenyama, O. (2011). An empirical investigation of the impact of individual and work characteristics on telecommuting success. IEEE Transactions on Professional Communication, 54(1), 5667. https://doi.org/10.1109/TPC.2010.2041387 CrossRefGoogle Scholar
Voytko, L. (2020, May 6). Coronavirus layoffs: Uber sheds another 3,000 employees, closes 45 offices amid pandemic. Forbes. https://www.forbes.com/sites/lisettevoytko/2020/05/06/coronavirus-layoffs-uber-cuts-3700-workers-amid-pandemic/#7d32e52216c4 Google Scholar
Walther, J. B. (2011). Theories of computer-mediated communication and interpersonal relations. In Knapp, M. L. & Daly, J. A. (Eds.), The handbook of interpersonal communication (4th ed., pp. 443479). Sage.Google Scholar
Yngve, V. H. (1970, April 16–18). On getting a word in edgewise [Paper presentation]. Papers from the Sixth Regional Meeting of the Chicago Linguistic Society, Chicago, IL.Google Scholar