Journal Screenshot

International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

The Association between the Impacts of Telecommuting Work Arrangement and Employee Performance during Covid- 19 Pandemic: A Case Study in Private Sector

Syaza Fatehah binti Nizar, Rozihana binti Shekh Zain, Mohd Fazly bin Mohd Razali, Ima Ilyani binti Ibrahim, Nik Azlina binti Nik Abdullah

http://dx.doi.org/10.6007/IJARBSS/v11-i7/10161

Open access

The relevance of today’s work arrangement that is now being questioned due to the current pandemic situation had driven the researcher to examine the relationship between the impacts of telecommuting work arrangement and employee performance during the Movement Control Order (MCO) due to COVID-19 pandemic. The telecommuting work arrangement has played a significant role in Malaysia nowadays and it has become one of the mechanisms to ensure business continuity. The study has adopted cross-sectional survey research design to examine the relationship between variables. The data was collected via online survey from 152 respondents that Work From Home (WFH) during Movement Control Order (MCO) in Northern Malaysia. The findings had revealed that all of telecommuting impacts particularly job autonomy; work-family balance and level of occupational stress have a significant relationship with employees’ performance. Thus, it was indicates that majority of the respondents prefer telecommuting and are aware with the flexibility, and other benefits offered by it. The findings of the study should assist the employers to enhance the level of acceptance of this unfamiliar working concept among Malaysian which eventually will lead to the achievement of excellent performance in organization. It also serves as useful information to the organization and the policymakers who considered implementing this new working concept.

Aziz-Ur-Rehman, M., & Siddiqui, D. A. (2019). Relationship Between Flexible Working Arrangements and Job Satisfaction Mediated by Work-Life Balance: Evidence From Public Sector Universities’ Employees of Pakistan. International Journal of Human Resource Studies. https://doi.org/10.5296/ijhrs.v10i1.15875
Chang, Y., Chien, C., & Shen, L. F. (2020). Telecommuting during the coronavirus pandemic: Future time orientation as a mediator between proactive coping and perceived work productivity in two cultural samples. Personality and Individual Differences. https://doi.org/10.1016/j.paid.2020.110508
Elengoe, A. (2020). COVID-19 outbreak in Malaysia. In Osong Public Health and Research Perspectives. https://doi.org/10.24171/j.phrp.2020.11.3.08
Fazrida, F., Khan, P., Mohammed, N., Hafizah, N., & Harith, M. (2018). The Relationship Between the Impacts of Telecommuting Engagement and Employee Performance in Oil and Gas Industry in Kuantan, Pahang. Malaysian Journal of Social Sciences and Humanities.
Greenhaus, J. H., Collins, K. M., & Shaw, J. D. (2003). The relation between work-family balance and quality of life. Journal of Vocational Behavior. https://doi.org/10.1016/S0001-8791(02)00042-8
Hamid, M., Wahab, S., Hosna, A., Hasanat, M., & Kamruzzaman, M. (2020). Impact of Coronavirus (COVID-19) and Employees’ Reaction to Changes on Employee Performance of Bangladesh. The International Journal Of Business & Management, 8(8). https://doi.org/10.24940/theijbm/2020/v8/i8/bm2008-013
Irawanto, D. W., Noermiyati, & Primasari, D. (2015). The Effect of Occupational Stress on Work Performance of Female Employees: Study in Indonesia. Asia-Pacific Journal of Management Research and Innovation. https://doi.org/10.1177/2319510x15602970
Karia, N., Zainuddin, Y., & Asaari, A. H. M. H. (2003). PERCEPTIONS OF HUMAN RESOURCES MANAGERS ON TELECOMMUTING CONCEPT: Implementation in Malaysian Firms. Gadjah Mada International Journal of Business.
https://doi.org/10.22146/gamaijb.5395
Kazmi, R., Amjad, S., & Khan, D. (2008). Occupational stress and its effect on job performance. A case study of medical house officers of district Abbottabad. Journal of Ayub Medical College, Abbottabad?: JAMC.
Khoshnaw, S., & Alavi, H. (2020). Examining the Interrelation Between Job Autonomy and Job Performance: A Critical Literature Review. Multidisciplinary Aspects of Production Engineering. https://doi.org/10.2478/mape-2020-0051
Liu, P., Wang, X., Li, A., & Zhou, L. (2019). Predicting work–family balance: a new perspective on person–environment fit. Frontiers in Microbiology.
https://doi.org/10.3389/fpsyg.2019.01804
Mahdi, M. M. (2012). Telecommuting From The Company Perspective: Employer Intention to Implement Telecommuting.
Mann, S., & Holdsworth, L. (2003). The psychological impact of teleworking: Stress, emotions and health. New Technology, Work and Employment. https://doi.org/10.1111/1468-005X.00121
Maulidiyah, N. (2019). The Influence of Self Esteem and Job Stress on Employees Performance by Job Satisfaction as An Intervening Variable in PT Binor Karya Mandiri Paiton Probolinggo. Journal Of Management Info, 6(1), 13-16.
https://doi.org/10.31580/jmi.v6i1.490
Mendoza, S. (2020). The Relationship Between Telecommuting and Occupational Stressors of Nonprofit Professionals. Retrieved 8 January 2021, from
https://scholarworks.calstate.edu/concern/theses/cc08hj667
Ministry of Health Malaysia. (2020). Covid-19. http://covid-19.moh.gov.my/
Muda, I., Rafiki, A., & Harahap, M. R. (2014). Factors Influencing Employees ’ Performance?: A Study on the Islamic Banks in Indonesia. International Journal of Business and Social Sience.
Mumin, N. (2020). Are Malaysians Ready For Telecommuting? A Case Of Covid-19 Movement Control Order. Journal Of Critical Reviews , 7 (2394-5125
Munusamy, T. (2016). Influence of Teleworking Acceptance on Employee’s Work Life in Malaysia’s ICT Sector. International Journal Of Accounting & Business Management, Vol. 4 (No.2)(2289-4519). https://doi.org/10.24924/ijabm/2016.11/v4.iss2/146.158
Onyemaechi, U., Chinyere, U. P., & Emmanuel, U. (2018). Impact of Telecommuting on Employees’ Performance. Journal of Economics and Management Sciences. https://doi.org/10.30560/jems.v1n3p54
Practical Guide on Teleworking during the COVID-19 pandemic and beyond. (2021). Retrieved 9 February 2021, from
https://www.ilo.org/travail/info/publications/WCMS_751232/lang--en/index.htm
Pradhan, R., & Jena, L. (2016). Employee Performance at Workplace: Conceptual Model and Empirical Validation. Business Perspectives And Research, 5(1), 69-85. https://doi.org/10.1177/2278533716671630
Rizwan, M., Jamil, M. I., Shahid, U., Saeedi, H. M. A., Faisal, N., Islam, Z. ul, Qadeer, A., & Mateen, A. (2014). The Impact of the Job Stress, Job Autonomy and Working Conditions on Employee Satisfaction. International Journal of Human Resource Studies. https://doi.org/10.5296/ijhrs.v4i2.5907
Sahni, D. J. (2020). Impact of COVID-19 on Employee Behavior: Stress and Coping Mechanism During WFH (Work From Home) Among Service Industry Employees. International Journal of Operations Management. https://doi.org/10.18775//ijom.2757-0509.2020.11.4004
Saragih, S. (2011). The Effects of Job Autonomy on Work Outcomes: Self Efficacy as an Intervening Variable. International Research Journal Of Business Studies, 4(3), 203-215. https://doi.org/10.21632/irjbs.4.3.203-215
Shereen, M. A., Khan, S., Kazmi, A., Bashir, N., & Siddique, R. (2020). COVID-19 infection: Origin, transmission, and characteristics of human coronaviruses. In Journal of Advanced Research. https://doi.org/10.1016/j.jare.2020.03.005
Tony, S. (2011), Teleworking and its effectiveness on Work-Life Balance, Munich, GRIN Verlag, https://www.grin.com/document/271564
Singhal, T. (2020). A Review of Coronavirus Disease-2019 (COVID-19). In Indian Journal of Pediatrics. https://doi.org/10.1007/s12098-020-03263-6
Who.int. (2021). Coronavirus. [online] Available at: [Accessed 9 February 2021].
Wolor, C. W., Kurnianti, D., Zahra, S. F., & Martono, S. (2020). The importance of work-life balance on employee performance millennial generation in Indonesia. Journal of Critical Reviews. https://doi.org/10.31838/jcr.07.09.203
Wolor, C. W., Solikhah, S., Fidhyallah, N. F., & Lestari, D. P. (2020). Effectiveness of E-Training, E-Leadership, and Work Life Balance on Employee Performance during COVID-19. Journal of Asian Finance, Economics and Business. https://doi.org/10.13106/jafeb.2020.vol7.no10.443
Ye, L. (2012). Telecommuting: Implementation for Success.
Zhang, W. R., Wang, K., Yin, L., Zhao, W. F., Xue, Q., Peng, M., Min, B. Q., Tian, Q., Leng, H. X., Du, J. L., Chang, H., Yang, Y., Li, W., Shangguan, F. F., Yan, T. Y., Dong, H. Q., Han, Y., Wang, Y. P., Cosci, F., & Wang, H. X. (2020). Mental Health and Psychosocial Problems of Medical Health Workers during the COVID-19 Epidemic in China. Psychotherapy and Psychosomatics. https://doi.org/10.1159/000507639

In-Text Citation: (Nizar et al., 2021)
To Cite this Article: Nizar, S. F. binti, Zain, R. binti S., Razali, M. F. bin M., Ibrahim, I. I. binti, & Abdullah, N. A. binti N. (2021). The Association between the Impacts of Telecommuting Work Arrangement and Employee Performance during Covid- 19 Pandemic: A Case Study in Private Sector. International Journal of Academic Research in Business and Social Sciences, 11(7), 257–267.