Journal Screenshot

International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

Evaluating User Satisfaction Towards E-learning Platform During COVID-19 Crisis

Khairilmizal Samsudin, Nurulilyana Sansuddin, Mohamad Fahmi Hussin, Nur Emileen Abd Rashid, Ainul Husna Kamarudin, Nor Ayu Zakaria, Nur Eizati Mohd Ali, Nur Fatin Najihah Ghazali, Nur Hannani Abdul Ghani

http://dx.doi.org/10.6007/IJARBSS/v11-i12/11976

Open access

The outbreak of the COVID-19 epidemic has spread worldwide causing Movement control order in Malaysia since mid-March 2020 however, the teaching and learning process in university still needs to proceed as usual. Hence universities improvised their teaching and learning process to fully online via an online platform. This study concentrates on student satisfaction as an end-user towards E-learning hence, the objective of this paper is to assess the acceptance of students; to evaluate the overall satisfaction; to identify challenges, and finally; to proposed improvements towards the implementation of the teaching and learning process through E-learning. Based on the standards population sampling of 95% confidence level with a 5% margin of error, the respondent has answers sets of five (5) section pre-developed questionnaires aiming at measuring end-user satisfaction towards E-learning platform. Results show that the information quality, system usefulness, system usage characteristics of E-learning is highly acceptable with overall satisfaction mean of 3.7 and SD of 0.8, although lecturer capacity and effort in centralizing teaching and learning process and system improvement for E-learning need to be improved. Hence, the authors are in the opinion that the teaching and learning process through E-learning can be drastically improved.

Annamalai, C., Koay, S., & Lee, S. (2014). Role of Social Networking in Disaster Management: An Empirical Analysis. Science Q, 1(3), 1–5. Retrieved from
http://scienceq.org/Uploaded/Editorial/1870083851.pdf
Armstrong, B., Fogarty, G., Dingsdag, D., & Dimbleby, J. (2005). Validation of a Computer User Satisfaction Questionnaire to Measure IS Success in Small Business. Journal of Research and Practice in Information Technology, 37(1), 27–42.
Faisal Rafiq, M. A. (2020). COVID-19: SOCIAL RESPONSIBILITY, PREVENTIVE POLICY AND CURRENT DEVELOPMENTS AT UNIVERSITI SAINS MALAYSIA. Retrieved April 9, 2020, from https://news.usm.my/index.php/english-news/6485-covid-19-social-responsibility-preventive-policy-and-current-developments-at-universiti-sains-malaysia
Guin, T. D.-L. (2012). Myths and realities of respondent engagement in online surveys. Journal of Market, 54(5), 1–21. https://doi.org/10.2501/IJMR-54-5-000-000
Harian, B. (2020). Kronologi COVID-19 di Malaysia.
Hussin, M. F., Wang, B., & Hipnie, R. (2012). The reliability and validity of Basic Offshore Safety and Emergency Training knowledge test. Journal of King Saud University - Engineering Sciences, 24(2), 95–105. https://doi.org/10.1016/j.jksues.2011.05.002
Johnston, B. (2015). Confidentiality and qualitative research. International Journal of Palliative Nursing, 21(1), 3. https://doi.org/10.12968/ijpn.2015.21.1.3
Kaiser, K. (2009). Protecting respondent confidentiality in qualitative research. Qualitative Health Research, 19(11), 1632–1641. https://doi.org/10.1177/1049732309350879
Khairilmizal, S., Hussin, M. F. F., Husna, K. A., Yassin, A. I. M., Jusoh, M. H., Sulaiman, A. A., … Saadun, J. (2017). Criteria for an Integrated Disaster Management System for Lead Responding Agency in Malaysia. Advanced Science Letters, 23(5), 4278–4280. https://doi.org/10.1166/asl.2017.8248
Khairilmizal, S., Hussin, M. F., Yassin, A. I. M., Ainul Husna, K., Jusoh, M. H., Sulaiman, A. A., … Hussain, A. R. (2017). Design and Development of Strategic Disaster Management Database for Lead Responding Agency in Malaysia during Response and Early Recovery Phases. International Journal of Electrical & Electronic Systems Research (IEESR), 10.
Khairilmizal, S., Yassin, M. A. I., Husna, A. K., Kasri, M. H., Saadun, J., & Hussin, M. F. (2019). Evaluation of Lead Responding Agency in Malaysia During Disaster Exercise. In International Conference on Science and Social Research. Pulau Pinang: IPSis UiTM.
Laal, F., Jafari, M., Noorizadeh, N., Fallah Madvari, R., Rahimi, E., & Ahmadi, E. (2017). Mental workload and affecting factors among firefighters in Tehran, Iran, in 2017. Journal of Occupational Health and Epidemiology, 6(4), 184–189.
https://doi.org/10.29252/johe.6.4.184
Leveugle, R., Calvez, A., Maistri, P., & Vanhauwaert, P. (2009). Statistical fault injection: Quantified error and confidence. 2009 Design, Automation & Test in Europe Conference & Exhibition, (APRIL 2009), 502–506. https://doi.org/10.1109/DATE.2009.5090716
Merriam-Webster.com. (2018). Merriam Webster. Retrieved January 11, 2018, from www.merriam-webster.com
MOH. (2020). COVID-19 (Maklumat Terkini). Putrajaya.
Muhyiddin, M. Y. (2020). Prime Minister Speech on 16 March 2020. Prime Minister Office. Putrajaya. Retrieved from https://www.pmo.gov.my/2020/03/perutusan-khas-yab-perdana-menteri-mengenai-covid-19-16-mac-2020/
Roosli, R. (2010). Managing disasters in Malaysia: the attitude of officials towards compliance with the MNSC Directive 20. University of Northumbria, Newcastle. Retrieved from http://nrl.northumbria.ac.uk/2925/
Sorensen, C., & Dahl, C. (2008). Google in the Research and Teaching of Instruction Librarians. Journal of Academic Librarianship, 34(6), 482–488.
https://doi.org/10.1016/j.acalib.2008.09.015
Taskforce USM COVID-19 Pandemic. (2020). Response and Readiness Plan for COVID-19 Pandemic and Other Infectious Diseases Outbreaks. Georgetown. Retrieved from https://www.usm.my/covid19/
Travis, L. (2010). One of Many Free Survey Tools: Google Docs. Journal of Electronic Resources in Medical Libraries, 7(2), 105–114. https://doi.org/10.1080/15424065.2010.482902
USM. (2020). eLearn@USM. Retrieved April 12, 2020, from https://elearning.usm.my/
WHO. (2020). Coronavirus disease (COVID-2019) situation reports. World Health Organization. Geneva. Retrieved from
https://www.who.int/emergencies/diseases/novel-coronavirus-2019/situation-reports

In-Text Citation: (Samsudin et al., 2021)
To Cite this Article: Samsudin, K., Sansuddin, N., Hussin, M. F., Rashid, N. E. A., Kamarudin, A. H., Zakaria, N. A., Ali, N. E. M., Ghazali, N. F. N., & Ghani, N. H. A. (2021). Evaluating User Satisfaction Towards E-learning Platform During COVID-19 Crisis. International Journal of Academic Research in Business and Social Sciences, 11(12), 2471–2481.